Returns and Refunds

To exercise the right of withdrawal:

1. Send a written communication within 10 days of receipt of the goods

a) by registered letter with acknowledgment of receipt to the following address: Vicolo dell'edera 8/4 Trieste 34127 (Ts)

b) By mail with a return request indicating the order number, first and last name, delivery address and mobile phone number.

2. Wait for authorization from La Vie Nordique.

This is sent by email to the address you provided when registering.

3. Send the return to La Vie Nordique within 10 days

The customer is required to return the goods to La Vie Nordique within ten working days from receipt of the return authorisation. The date on which the authorization was sent is proof of this.

The good must be returned to La Vie Nordique complete with all accessories and everything originally delivered to the customer, as well as packed in its original wrapping. The returned product must be accompanied by a copy of the electronic receipt of the order.

Returns are not accepted if the products have been tampered with or made unusable due to carelessness. The products must be returned intact and in their original packaging.

4. According to the provisions of art. 5 paragraph 6 of Legislative Decree 185/99, the costs of returning the goods are charged to the customer.

NB: Exclusions : pursuant to art. 59 Legislative Decree 21/2014 the following cases are excluded from withdrawal:

  • Order of Products made to measure or clearly personalized;
  • Ordering Products that are likely to deteriorate or expire rapidly;
  • Order of sealed Products which are not suitable for being returned for hygienic or health protection reasons or which have been opened after delivery

In any case, La Vie Nordique will be responsible for specifying the possible exclusion of the right of withdrawal for the above in the product sheet.


If the right of withdrawal is exercised by the customer as described above, La Vie Nordique will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer.

This operation will be carried out through the credit institution issuing the credit card used for the payment or by crediting the sum to the bank account indicated by the customer.

La Vie Nordique has the right not to reimburse any product returned in a manner other than those specified above, as well as products for which the return costs have not been paid in full by the customer, food products that have been opened and/or damaged, or the methods and times indicated for the communication of the exercise of the right of withdrawal have been respected.